ByToday, Samsung Galaxy smartphones are known for their excellent quality, features, and network performance. Despite this, many users face serious problems like call drops. Frequent call disconnections not only disrupt work but also affect both professional and personal life.
In this comprehensive guide, we are sharing all the effective and practical solutions to completely fix the call drop problem on Samsung Galaxy phones.
What is a Samsung Galaxy Call Drop Issue?
When the network suddenly disconnects, the voice cuts out, or the call ends automatically while making or receiving a call, it is called a Call Drop Issue. This problem can occur on 4G, 5G, VoLTE, and Wi-Fi Calling.
Main Reasons for Call Drops on Samsung Phones
Weak or unstable network signal
Incorrect network settings
Old or faulty SIM card
Software bug or outdated software
Incorrect APN settings
Heavy apps running in the background
Phone hardware issue (antenna problem)
Check Network Signal Strength Correctly
First, ensure that you have good network coverage in your area.
Turn Airplane Mode ON on your phone and then OFF after 30 seconds.
Make calls from a window or an open area.
Check if more than one network bar is visible.
If the signal is weak, call drops are normal.
Fix Call Drops by Changing Network Mode
Sometimes, incorrect network mode causes frequent call drops.
Steps:
Settings > Connections > Mobile Networks
Go to Network Mode
Select LTE/3G/2G (Auto Connect)
If you are using 5G and experiencing call drops, switching to 4G LTE for some time can be beneficial.
Try Enabling or Disabling VoLTE Calling
In Samsung Galaxy phones, VoLTE sometimes causes call drops.
Settings > Connections > Mobile Networks
Turn ON VoLTE Calls
If it is already ON, turn it OFF once and restart your phone.
This method has proven very effective for many users. Configure the Wi-Fi Calling Feature Correctly
If Wi-Fi Calling is ON and the Wi-Fi signal is weak, calls may drop.
Settings > Connections > Wi-Fi Calling
Keep it OFF when on a weak Wi-Fi connection
Turn it ON only when you have a stable Wi-Fi connection
Remove and Reinsert the SIM Card
An old or improperly inserted SIM card can be a major cause of call drops.
Turn off your phone
Remove the SIM and clean it with a soft cloth
Insert it firmly into the correct slot
If the SIM is very old, getting a new SIM replacement is the best option.
Reset APN Settings
Incorrect APN settings affect both calls and internet connectivity.
Settings > Connections > Mobile Networks > Access Point Names
Tap on the three dots
Select Reset to Default
Then restart your phone.
Perform a Samsung Software Update
Outdated software can exacerbate call drop issues.
Settings > Software Update
Download and Install
Install the latest update
Samsung periodically releases updates to improve network stability.
Reset Network Settings (Safe and Effective Method)
This method significantly resolves call drop issues.
Settings > General Management
Reset > Reset Network Settings
Reset and restart your phone
Note that this will remove saved Wi-Fi and Bluetooth settings.
Check Background Apps and Data Saver Settings
Some apps interfere with the network in the background.
Settings > Apps
Force stop heavy apps
Keep Data Saver OFF
Keep the number of active apps to a minimum during calls.
Test by Making a Call in Safe Mode
In Safe Mode, only system apps run.
Press and hold the Power button
Long press on Power Off
Select Safe Mode
If calls don’t drop in Safe Mode, the problem is related to a third-party app.
Update Carrier Services and Google Apps
Google Carrier Services improves network-related performance.
Open the Play Store
Search for Carrier Services
Install the latest update
Factory Reset – The Final but Effective Solution
If all the above methods fail, a factory reset can help. Back up your data
Settings > General Management > Reset
Perform a Factory Data Reset
This completely eliminates all software-related problems.
Identifying and resolving hardware issues
If the phone has been dropped or exposed to water, the antenna may be damaged.
Test with a different SIM and network
If call drops still occur,
Have it checked at an authorized Samsung Service Center
Pro tips to avoid Samsung Galaxy Call Drop Issues
Always use the latest software
Use original accessories
Avoid Wi-Fi Calling in weak network areas
Do not let the phone overheat
Conclusion
The call drop issue in Samsung Galaxy phones is certainly a frustrating problem, but with the right settings, updates, and network optimization, it can be completely resolved. All the solutions mentioned above are practical, safe, and effective.
If the problem persists, it should be assumed that the issue may be related to the network or hardware.
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Frequently Asked Questions (FAQ)
Why do I experience frequent call drops on my Samsung Galaxy phone?
The main reasons for call drops on Samsung Galaxy phones include weak network signal, incorrect network mode, an old SIM card, incorrect VoLTE or Wi-Fi Calling settings, and software bugs.
Can changing the network mode fix the call drop issue?
Yes, in many cases, setting the Network Mode to Auto (LTE/3G/2G) or switching from 5G to 4G LTE resolves the call drop problem.
Does turning on VoLTE reduce or increase call drops?
It depends on the network. On some networks, keeping VoLTE ON improves call quality, while on weaker networks, turning it OFF might reduce call drop issues.
Can Wi-Fi Calling cause call drops?
If the Wi-Fi network is weak or unstable, Wi-Fi Calling can cause call drops. In such cases, it’s better to keep it turned off.
Can replacing the SIM card fix the call drop issue?
Yes, if the SIM card is old, damaged, or has been in use for a long time, getting a new SIM card can significantly resolve the call drop problem.
How does resetting APN settings affect call drops?
Incorrect APN settings affect the network connection. Resetting the APN stabilizes the network and reduces call drop issues.
How does a Samsung software update fix call drops?
Samsung updates often include network stability improvements and bug fixes. Updating to the latest software version often automatically resolves problems like call drops.
Does resetting network settings delete data?
No, resetting network settings does not delete your personal data, but it resets Wi-Fi, Bluetooth, and Mobile Network settings.
What does it mean if calls work correctly in Safe Mode?
If calls don’t drop in Safe Mode, it means that a third-party app is causing network problems.
Does a factory reset completely eliminate the call drop issue? If the problem is software-related, a factory reset might completely fix the call drop issue. Backing up your data before the reset is essential.
When should you visit a Samsung Service Center?
If call drops persist even after trying all software and network solutions, there might be a hardware or antenna problem with the phone. In such cases, visiting an authorized Samsung Service Center is the best option.
Can the call drop issue be caused by the network operator?
Yes, sometimes the problem isn’t with the phone but with the network operator’s coverage or tower issues. In such cases, contacting your operator is necessary.
